We love Cold Stone! Usually, we get good service at the Goodyear, AZ location. However, during this visit, the customer service person presented distracted, literally stared away from me while I was requesting my order and then left me hanging at the register when they completed one out of two of my orders. After waiting a few minutes, thinking that they were making the second order I requested, I approached them at the other end of the counter. They asked me, "Did you have another order you wanted made?" I told them, "Yes, I did. I guess you forgot?" and re-requested my second order. During the mixing of my order, I noticed this person rubbed their nose over my ice cream and had one hand that was dripping wet while mixing my order. When I see a restaurant with an "A" rating displayed from their recent safety inspection, like this Cold Stone Creamery presented, I admit, I expect to have my food made mindfully and representative of the rating they received.