I've been coming to Dr. St. Jean for over four years, and I'm always impressed by how kind and thoughtful the staff members are. When I call, when I check in and out, the hygienist and the doctor are always exceptionally professional. A good example is last week when I was confirming my appointment. (You do have to confirm. They're diligent about getting actual confirmations for appointments.) I'd neglected to respond to a text and so they called, and she asked me, "is that date and time going to work for you?" And honestly, I'd made it six months ago, and it really wasn't going to be easy, so I told her it really wasn't a great time but I did confirm I'd be there. She tried to find me another appointment this week, but couldn't find one. I told her no big deal, I'd make it work. Three hours later (or something close to that, I may not have the exact time frame down, but it was well after I was confirmed) she called me to say there had been a cancellation and would Wednesday be better. And Wednesday was much better for me. Many receptionists would have just checked me off a list, having confirmed that I was going to make it, but she remembered me and took that extra step.
I actually don't mind going to the dentist (!) because the office is always so pleasant.