We had Ray from Hydro-pro come out to give us a quote for water damage repair. We were either going to pay out of pocket or go through insurance. Ray came out on time and was friendly and knowledgeable. Ray suggested we pay $300 for a mold inspection but we declined and asked him to include that cost as part of his quote. A week later we contacted Ray and asked if he had a quote ready for us. Ray called us back and left a message: "i'm not going to put my time and energy in...if you're not willing to spend the money then I won't do the report." (these are exact quotes from his voice mail). All we were looking for was a quote or estimate range, but he refused to give one. We contacted a couple other water damage restoration companies and neither one required us to pay anything up front for a quote.