I was here once before with a bag of old things that the man working helped me with. This was my second time coming back. And I got the same high level of customer service and treatment. The store is clean, friendly, and the staff is honest and straight to the point. Which is exactly what is needed. Today I brought a deceased family members Diamond in for evaluation. They were more than helpful he pulled out a microscope and explained everything to me and made it easy to relay the information to the rest of my family. I had brought the diamond to another shop that my brother recommended earlier but after coming back here my brother and me both really noticed the difference. The amount of time he spent explaining to me the details made all the difference. I am just happy to find a place with some blunt honesty and expertise. The two guys that work at this shop are straight to the point but very helpful at the same time. I would definitely come back if ever I need to sell some more things. I give this shop 5 stars because they really did make a difficult experience easier. Thank you lv jewelry exchange.