Horrible company, dishonest pricing - DO NOT HIRE. For details, read on:
I was quoted 89$ per hour to fix a broken hose bib behind my house.
I was at work, but my wife was home. Two plumbers arrived to my home to make the repair. I received a phone call 37 minutes after they arrived (I compared my call log to the arrival time on their invoice) from the plumber suggesting I replace a second shut-off valve in front of my house. He said his total time would be no more than 90 minutes.
After the job was completed, the invoice listed 247.50 for labor. The office claimed that their rate to travel to my part of town was actually 105. Since their invoice lists that they were at my house for 1.25 hours, I'm not sure how you get from 105 per hour to 247.50 - but I digress.
When I called to complain, they offered to reduce the hourly rate to the 89/hour - bringing the labor total to 178 ( 2 hours @ 89 / hr ). I objected again - the plumber came to my house, completed one task (the first hose bib) and then upsold me on the second - the total time involved was 1 hour, fifteen minutes. Why am I paying for two hours of work? Their answer was because there were TWO plumbers - the plumbers swore that they did both jobs at the same time. Even though my wife clearly recalls them working in sequence and my call log agrees with her.
I leave this for you to judge - My call log shows they called to ask for permission on the second task 37 minutes after arrival, in my mind, clearly proving they did the tasks in sequence, not at the same time. But even if they had both worked at the same time - does it seem reasonable to take take a *full hour of a plumber's time* to replace a single valve? They scheduled two guys to a job that clearly only required one, and are trying to pass on their costs to me. No thanks.
In addition to their shifty pricing, they threatened to *place a lien on my house* when I offered to mail them a check - they demanded I either fax them a form with all of my credit card info (uh, not after this treatment) or I drive a check to them that day. At this point, I figured I was better off driving the check then wasting my time with crooks. Keep in mind, this was all within the space of 24 hours, so it wasn't like I was dragging my feet. Robbery and threats! Awesome.