I have been here before and I appreciate that there's a 24 hour urgent care in the area, but I will sooner drive across the country again rather than come here.
My 12 year old daughter woke up at 6am feeling sick. I went online to book her an appointment & got one for 9:06am. (3 hours later).
Arrived 10-15 minutes early like they said and the digital sign said we had a 0-15 min wait, while the 2 walk ins had 15-25 minutes each. All listed on the board. Well they took one of the walk ins while we were waiting there & the board kept saying 0-15 minutes for about 45 minutes. Then we finally were brought back into the room where a nurse took her vitals.
It's now 10:30am and the doctor has finally come to look at her. He seems quite concerned and caring. He seems thorough. Just an hour and a half late!
She is missing school and I am missing work for this. It's a Carolinas Healthcare facility & CHS also owns her primary care pediatric office. Yet they acted like they had no information on her?? Until I reminded them her records should be in the system, then miraculously they found out they knew her results from the pediatrician office.
Sickening! I won't be back. Time to try Novant facilities instead of CHS.