Absolutely the worst in the business. Safelite has such a great reputation, I figured hey, I'll ignore my better instincts and go with a chain. Nope! We opted to go to their shop as opposed to having them come to us which is extra $$$. My wife gets there and the losers won't even touch the window due to a minor dent in the body panel near the window. It has nothing to do with the window. Not even close. They wasted our time, were ignorant and rude and will not be getting our money!!! Stupidity shall not be rewarded!!! I've heard there are a couple homegrown local shops that will do the job better and for less. What was I thinking.