I am comparing this to my experience with the Scottsdale Quarter store and even the New York Roosevelt Field location. My laptop had crashed and I had to set up an appointment for an apple store. I had no idea there was another store closer to me in scottsdale because I had just moved to the area. I waited at this location for hours before I was seen (yes I know they are busy), but it even took long to pick up my computer. The Scottsdale Quarter got down to the reason why this kept happening (3 times) and wouldn't give up until they found out why. It turned out to be an external component I was using. The Genius reps were nice enough but the Chandler location never tried to find out why this kept happening and left me scratching my head. In my experience, this location just didn't go above and beyond which is what I expect from apple stores.