I visited this MVD office twice in the last couple of weeks. The wait wasn't horrible either time, but I was there for well over an hour (each time) trying to complete my task. I initially received fairly good customer service, but the knowledge level of these employees is disgraceful. I was registering an Ohio vehicle in Arizona and was told it needed an inspection. Brand new vehicles do not need inspections, I told them. Then, they told me I could not register the vehicle because the exact model was not listed in the NADA Guide. What?!?! How does the NADA Guide affect my registration and why is the Surprise MVD completely reliant on a third party website? I left in despair both times.
Needless to say, I drove to the Scottsdale MVD and explained my situation. They had me in and out in 20 minutes with my Arizona registration! If interested, I completed a Yelp review for them as well.
Surprise MVD needs some serious training and to stop wasting people's time. If you don't know what you're doing, stop asking customers to come back for multiple visits. Just be honest and refer them to a different MVD office.