After a disaster trying to get my Mother a rental car from the Sun City location we ended up at this location. The guy that helped my mom was very friendly and answered all of her questions both when she was picking up the car as well as dropping it off. He even took the time to explain to her how dropping it off at a different location (for example the airport) would work and how they would go about figuring out the cost. The vehicle she got was okay for a rental. I noticed a slight (smoke) smell when I was in it, but you can't fault a location too badly for someone else smoking in a car. They did note down all the scratches on the vehicle like we requested. The level of service from this Glendale location was a night and day difference from Sun City and we would rent from this location again if the need arose. The area around the store is a little run down, but you can't fault the store for that. They seem to do the best they can with what they have.