The food and drinks were solid. I can't complain there. If it wasn't for the food being good, this would be one star review for sure! The setup of the restaurant worked as well. Smoking on the patio was a negative and drove my wife and I to ignore that section of the restaurant. Beautiful patio area too, so it's a shame they allow smoking out there.
My major complaints are with the service and the cleanliness of the restaurant. There was trash all over the floors by the trash cans because they were full and overflowing. I watched the manger go up three times and just try to push the trash down further rather than doing the right thing and just taking the trash out. There was employee drinks all over the bar area. The server station had salsa and chips all over it.
The manager was more concerned with watching the final four than making sure the restaurant was clean. I called him over to find out if there was an email for corporate or the owners and he let me know my only option was to contact the general manager. The general manager, I guess her name is Kim, only works Monday to friday at lunch... no wonder this restaurant is in need of help. The person who runs the ship isn't even there during their busiest times.
The most off putting thing happened right before we left. I saw our server pull a basket of chips from a table, dump the chips and fill the same basket and paper with new chips and then serve it to another table!!! Absolutely disgusting.
Our server was the worst. She came to our table three times before even introducing herself. Picked up her last check one time, grabbed an old beer off our table the next and then threw menus at us the third. After about ten minutes of us just sitting there she actually decided to come introduce herself as our server. Very odd. Maybe she was just having a bad night.
Due to the fact that we like the food, we might consider checking out the other location.
If I owned this restaurant, I would be very concerned over the way my restaurant was being ran.