The DOCTORS are excellent, it's too bad that the lack of professionalism in the front office drags down the entire practice. They don't even acknowledge you sitting there waiting forever.
This location schedules you for an appointment--why bother? I never get in anywhere near the time of that appointment, even if I arrive early!! And, like another reviewer has stated, the medication refills situation is ridiculous. I have to call the doctor personally on her cell to get any action there.
The buckeye location is much better run (pardon the grammar), never an hour wait in the lobby there. Just a bit (ok, a lot) of a drive for the better front office experience.
If I didn't absolutely love my doctor here, I would find a new practice.
The DOCTOR herself gets 5 stars (10 stars?) She is not one of those doctors who slots 5 minutes per patient, she listens to all your concerns. She doesn't act like she knows it all because she went to med school & you didn't.
Predictably, someone will say that her willingness to listen and take the time with patients is the reason for the wait times...EXCEPT that the Buckeye office doesn't have those wait times, and I see the same doctor there (when I can justify the drive). So that excuse just doesn't hold merit.
Bottom line: great doctors, horrible front office staff.