So I blew a tire yesterday and since I had to work today, I needed to get new tires and couldn't afford to wait to have my regular garage get them in. I looked up my tire size on the NTB website and called to make an appointment. They quoted me "out the door" for four tires at $340 and it would be done in an hour. So I go and they quickly figure out that the wrong size was entered into the computer, so the price I was quoted was wrong and instead it would be $420. If I had anywhere else to go I would have. Not to mention they had to go to Monroeville to get the tires. They told me they would have the tires in an hour. They didn't get done with my car until 3 hours after I walked through the door. So I end up spending an extra $80 and 2 hours. They do get one star because at least my tires didn't fall off on the way home. I am completely disgusted with the experience and will never return. Interestingly enough, as I was sitting in the waiting room, another customer was charged more that the "out the door" price. He argued and they were able to get his price down to the quoted price.
*Update* I contacted the corporate office of NTB to share my experience with them. They were very apologetic and said that proper procedure hadn't been followed on their end. They offered me a gift certificate to give them a second chance, and I just may take them up on it, although it will be at a different NTB location. But kudos to NTB for trying to do the right thing.
***further update***- gift certificate never came, which in all honesty is fine because now have no reason to ever return there