I needed a simple resizing of my watch by having a link removed. Bill took care of it in less than a minute, even showing me how it was done when I asked about the tools he uses. He is highly knowledgeable and is all about customer service. I don't wear anything other than a watch and haven't stepped foot into a jewelry store in years, but he will my first choice if I ever need future repairs or decide to buy. I will absolutely recommend him to my family and friends. This shop is a gem! (Pun intended)