They charged me $512 for a single visit with 2 rabbits WITHOUT ANY HEADS-UP - and they most definitely did NOT provide $512 worth of services. I was sick to my stomach when I left. VCA Fox Chapel is a rip off and they provide a disservice to animals and pet owners.
After seeing the breakdown of the bill, I could't believe how much they charged. The one rabbit is (per statement vet) not going to get better. Yet, he still drew blood and several yelled codes to the techs. He also drew blood from the other bunny and yelled similar codes to the back. Turns out each of these "codes" he yelled back was a blood test for which they charged about $60 a piece. The one bunny also got 2 injections: 0.3 ml of PenG was $41.72 (mind the fact that I have this bottle of PenG at home because the vet put the other bunny on this medication weeks ago, so he should/ could have remembered that and just let me give the injection at home if that's what they charge for this! And the whole 100 ml bottle was about $8 at the store) and 0.1 ml (yes, a tiny tiny amount) of Metacam for $43.34. The base consultation is $77 for a bunny.
The office manager later told me that I should have just asked about costs during the visit (and kindly offered to put a note on my file that I am a customer who would like to be informed about costs (of course, there will be no next time)). When I explained that I feel that the vet has a responsibility to keep a pet owner posted when he is about to rack up a hefty bill with a bunch of tests, she said that the vet just wanted to be thorough. I think that the vet or the vet tech knew exactly what kind of charges they were incurring and I am so mad and disappointed that they abused the situation.
When the check-out lady saw how flabbergasted I was, she asked if I told the vet I had money trouble. Money trouble? Because I'm not prepared to pay $512 for a single visit? All I can do at this point is warn other people not to go to the Fox Chapel VCA...