One of the few instances where I wish I could give 0 stars. I took time off of work to bring my daughter here because she had received a gift certificate to Malibu for her birthday. We came during a downtime (3pm on a Tuesday). When we walked in, no one acknowledged us. After 15 minutes passed, and I realized no one was going to speak to us, I went up to one of the employees (a man) and told him what we wanted (kids mani/pedi and an adult manicure). Was told someone would be with us soon. After 30 more minutes pass of us patiently waiting, without anyone saying word one to us, I finally ask for a time estimate, and I am told we would be helped in 5 minutes. Someone finally seats me, and I tell her that I'm really here for my daughter (which I had told the first employee 45 minutes earlier). Another female employee then says nastily to us, "Well, I'm working on this woman, so your daughter's just going to have to wait." I should note that the woman she was working on walked in, also without an appointment, 30 minutes after us but was immediately helped. At that point, I grab my daughter and leave. Not sure if this review can completely convey how rude, unprofessional and nasty these employees were to my daughter. (Apologies to the very nice employee who started working on my nails--she seemed perfectly fine. It was just the other people here who really blew my mind with their rudeness). Long story short: This place is the worst. I wouldn't send my worst enemy here, and I'm fine not ever using my daughter's gift certificate as long as I never have to set foot in this place again.
As a postscript, I ended up going to Polished on Providence with my daughter. We were immediately welcomed, accommodated, given waters to drink. Everyone was lovely and professional. Please give them your business, not Malibu Nail.