This is an update because they have an amazing customer service!
First of all, I posted a 4-star review in March because I was not completely happy with my second underarm waxing. The next time I went, my underarm wax was complimentary because they had read my review complaining about it the second time. Considering that they are very busy and popular, I am impressed by their attentiveness to every customer. I mean, I did give them 4 stars. That's pretty good, right? But they comped it regardless... I wasn't completely happy but I was quite happy about it so the comp was a pleasant surprise.
This time I want to compliment Vanessa, who waxed my eyebrows perfectly. I usually just clean up my eyebrows because I am afraid that if I shape it, they will look unnatural and scary. But my right eyebrow line being shorter than the left, I asked Vanessa to wax it so that they will be in equal length. She did them wonderfully. I LOVE my new eyebrow shapes! It is my first time shaping them and I LOVE IT. Definitely getting my eyebrows waxed there now instead of threading or anything else.
I also got underarms again, and Vanessa was so thorough. I have tried many different waxers there, and I've had pleasant experience with most of them.