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Statements

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2018-05-14T00:00:00
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We had a 5:30 reservation for 7 people on Mother's Day. Some of us arrived at 5:15 and checked in with the hostess. She stated "we are just wiping off the table, we will seat you soon." The rest of our party arrived at 5:28 and also checked in with the hostess, who rudely stated "Your party already checked in, we are wiping off the table and will seat you in a minute". (It takes 10 minutes to wipe off a table??) We waited 10 MORE minutes and asked one of the hostesses what was taking so long, we are now 10 minutes past our reservation time and bunches of other groups were being seated while we waited, including a party of 10. She rudely states - when she was only about 3 feet away from the hostess stand "I'm not the lead hostess today, you will have to ask her" and pointed to the other gal at the podium. WHAT? It isn't your job to turn around, walk 3 feet and check for us???? WOW. So we again ask the 'lead' hostess who is still just as rude telling us the same damn thing about wiping off the table. Does she think we are stupid? FINALLY we get seated 20 minutes after our reservation time. Our waiter was very nice, however was either clearly taking care of too many tables or was just forgetful. We started with drink orders, my mom wanted decaf coffee. They are out. WHAT? You are out of decaf coffee on the day where every mom is out to eat? Then a couple in our party orders wine. The wine doesn't come until we ask about it more than 20 minutes later after the appetizers were delivered. We also wanted the fried mozzarella appetizer, again they are out - forcing us to order something we didn't want. So our entree's come and they forgot one entree saying it will "be right out". It comes about 8 minutes later - clearly just had been made because it was a pizza and not thoroughly cooked but edible. Most of our table mates were halfway done with their entree's and we were just getting ours. Needless to say it was an extremely disappointing Mother's Day dinner. One nice thing that happened was our waiter did spilt our bill into 3 checks and did that perfectly. Additionally, the 40 minutes we were sitting in the lobby waiting for our table - there were 5 hostesses on duty. All 5 of them just stood there at the podium and chatted when they were not walking a party to a table - there were at least 3 of them standing there the entire 40 minutes doing nothing! There was obvious garbage on the floor in the lobby (gum wrappers, leaves, etc.) and the front door was completely covered in fingerprints. You would think they may have looked around and did some work or at least, at the VERY least interacted with the customers who were waiting. Not one of them said "Happy Mother's Day" or "How are you" type comments. We will not return.
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