I don't like to write bad business reviews ~ however, I've always felt like you're doing NO ONE any favors when you say NOTHING about bad, or non existent service ~ esp. when something BETTER comes about bc of it!
I went into Primp & Blow at 7:30pm on Saturday night ~ it was my birthday & the friends we were going to meet for dinner cancelled ~ so we had extra time & I've always wanted to go to one of these Blow Dry Bars since hearing about the concept.
I've got long, thick, fine, stick straight hair and it tangles easily. When I walked into Primp & Blow, my hair was freshly washed & in a knot at the back of my head. All I wanted was a blow dry.
Oh BTW -I'm sure appointments are encouraged, however I did not have one. We were just driving by, I saw it & asked my husband to stop so I could run in really quick.
It looked like there were at least FOUR women working there. When I saw that they were open for another half hour, I thought I had gotten lucky! WRONG.
Only ONE of the FOUR women was actually blow drying someone's hair & it looked like she was almost done. One woman was sweeping the floor and there were two women behind the desk. One of the women behind the desk talked to a friend? the entire time I was there & the other woman seemed very nice, she was all smiles.
When I asked her if it was possible to get a quick blow dry, she smiled and said: "No I'm sorry we don't have any stylists available to do your hair." I asked her if she was sure as I looked around again to be sure I had counted FOUR women working there at the time.... (or so I thought). The woman smiled at me again and said yes, she was sure, no one was available to do my hair. I was not angry about it ~ I knew when I walked in that I did not have an apt & it was possible they wouldn't be able to do it. I think I was more surprised than anything else.
FYI- I never mentioned that it was my birthday because the LAST thing I want is a hair stylist doing my hair who does NOT WANT TO DO MY HAIR.
I asked her one last time, I said: out of all the people here right now~ NO ONE can do my hair? She smiled and said no, I'm sorry. (mind you there still had been no discussion about exactly what I wanted done)
Still smiling, she told me what time it was (7:30pm) and she told me what time they closed (8pm).
So, I said: okay, thank you. I walked out, got back into the car & I asked my husband to drive me across the street to Ulta at Collonade Mall. (it was the only place I could think of nearby)
And... this is the part of the story where everything turns around! :)
When I walked into Ulta, there was ONE girl working in the salon~ by herself. She had NO customers at the time and when I asked her if she could possibly blow out my hair ~ she smiled & said YES, she would be happy to do my hair!! I asked her name and with a big smile, she said her name was Jinny. (BTW- I found out that the salon in Ulta is open until 9pm on Saturdays) I couldn't believe my luck! I liked her very much. Jinny was very sweet and she was actually pretty good! I didn't ask her but I could tell that Jinny's been doing hair for years. I'm going back to Jinny for a cut in the near future. :=)
Now, I'm going to write a nice review for Jinny on Ulta's Yelp page....
;)