I emailed ahead to book an appointment for a Saturday morning. When I arrived I noticed they were very busy and that my car wouldn't be done for another 2.5 hours - not a problem as I had plans for the afternoon. When I came back to pick it up I was impressed at first glance with how everything looked. When I got in to leave I did notice that the mats were wet, but not washed. I'm happy they took the mats out and rinsed them, but if they washed them they wouldn't have still had dirt on them. Other than that, the interior was wiped down and vacuumed, and the windows were all sparkling. Over all I was very happy and would definitely return.