We usually dine in or take out about once a month. Went there last weekend for a large take out order. The young lady behind the counter could not have been more professional. ( I think her name was Colleen) she told me up front that it was peak time and the deep dish takes a while. Her friendly demeanor made the extra wait a bit less stressful. She offered me some ice water while I waited. As I was paying, she noticed my military hat and asked if I was a veteran. When I said yes, retired, she said if you show me your ID, I can offer you a discount. She then had to call a manager over to override the key for the discount. The manager shook my hand, thanked me for my service and proceeded with the discount. While I was waiting, I was observing Colleen give other customers superb service. When the food was finally ready, Colleen saw it was too much for me to carry at once, so she volunteered to carry the remaining bags to my car. It is CS like this that will keep me coming back!