What an unbelievably horrible experience. We decided to order the bridesmaid dresses (6 of them) at Leonardo's because they had the dress we wanted. We ordered 6 - however, 2 bridesmaids were lucky enough to get measured out of town by a professional and send their measurements so their dresses fit fine. They were the lucky ones. My two daughters both were measured at Leonardo's incorrectly to the tune of at least 2 sizes - at an additional cost of $170 each to have them altered. The measured sizes were not even close - and Leonardo's picked which size to order! We couldn't even zip them up. The dresses were already expensive so obviously this was a problem. When I called (watch out - they have limited hours so you always have to leave a message) and got no reply, I emailed the owner on July 17 to see if she would help with the alterations since it was their error. I got one email from her on 7/23 saying she was out of town through Aug 29 (wedding season???) but " hope that we can arrive at an amicable solution". She didn't respond to my next 2 follow-up emails on 9/4 and again in late September. - I was quite surprised she chose not to respond to either-I would have to disagree with her choice as to exactly how we were to come to "an amicable solution".
These dresses are expensive. There are plenty of reputable bridal shops (with better business hours) that stand by their work. It would be in your best interest to go to a shop where the measuring is done by a professional (I thought all shops did)--it makes a difference and will save you much stress during what is already a stressful time (dresses took 4 months to come in; we had 2 weeks to get them altered). You won't save any money going here - but could quite easily pay double after alterations. I got my dress (MOB) at David's Bridal and they were fantastic - professional and accurate - All I needed to do was get it hemmed. They had a professional seamstress measure me and she was spot on.
This is a stressful time - do yourself a favor and go anywhere else - it will be well worth it. Measuring is critical and should be done with great care and expertise - not while the girls are completely dressed and walking out the door. Thankful the bride did not purchase her dress here!