Went in during the lunch rush - service was good in that we were seated and our orders taken quickly; soup & appetizers came quick as well, but the food took a bit to come. Place was packed, so shouldn't be surprised.
The food is okay - not great, but not bad either. Teriyaki was pretty good, but it's really the prices that get you to come here; $9 for a huge amount of good food (soup, sushi, full bento).
Some people complain about the service - I didn't see a problem. Some people in Toronto love having their hands held all the time ...