I previously rated this Luv an appropriate 1 star. Sometime after the new manager reached out to invite me give them another try, which I did. This is an updated review.
The lady at reception was much friendlier than the previous receptionist was. Sam, the nail technician who provided the pedicure and manicure did a very nice job.
They seemed to be making a concerted effort to communicate clearly and provide good customer service.
I wasn't blown away, but I have zero complaints, and will even bump up a star because Sam provided a very nice lotion massage that was certainly above average for a lower priced package.
Things seem to be looking up at Luv.