Been here a few times over the years to buy scrubs. Never really had an issue until last week. They have a great selection of scrubs, especially for women. Usually their customer service is good. They have mailed me an appreciation gift card of $10 twice just for shopping there. I have been offered bottled water a few times while I shop.
My issue prompting a review was my experience ordering a pair of pants. I found a pair of scrubs that I liked and decided to purcahse two pairs in two different colors. For one pair, they did not have the pants in my size, which needed to be ordered. I paid for all 4 pieces that day. Next week I get a call that the pants are in...great. But when I came in to pick them up, they had ordered the wrong pants! Mistakes happen, so not a big deal. The frustration started when they were trying to reorder the correct pair and wanted to charge me a different price, stating that the last cashier either ordered the wrong pair or the item he scanned was tagged wrong. But how? Because I did buy another pair of pants, and the matching shirt so he should have known what I wanted? The reciept also shows the correct item number. She stated that perhaps all 3 items I bought last week may have been tagged wrong. Even though the difference was just $1, how is their mistake my issue and they are asking me to pay more? The sale has been completed in my opinion. Their mistake, their loss. If they hadnt ordered the wrong pants, we wouldnt even have had this conversation. What's more is when I asked if they could waive the $1 for inconvenience of having to come back to pick up the right pair, she stated, "well you're going to have to bring the other items back so we can reprice them anyway.".....no way! Needless to say, I paid the extra and returned to pick up the pants since I really liked the pair, but this really left a sour taste for me. Too bad there is not really another good store in my area...