When you're second in line and 30 mins later you're still second in line then there's a problem. With the way Amazon delivers I could have bought what I wanted online and it'd be shipped to my house faster than for them to check me out. It took almost 15 mins before a sales associate to even see if I needed help. I still love the store they have great stuff but customer service is pretty much shit. If I wanted to be ignored and wait in line for 30 mins I'd go to the DMV.