I wish 0 stars was an option. I came to check in after driving 7 hours, and they said they couldn't process the card on file and didn't have an authorization form. The only way they could even have the card number they had, is if they got it from the authorization form but he kept saying it was the payment on my account. I pulled up my account to show him it was not, and he still refused to help me. The "manager" on duty, who was the one helping me, was rude, unwilling to out of his way to see what happened to the authorization form (he just kept saying there would be a note on my account if there was one), and completely unprofessional. I am shocked he would be placed in a management role as he had absolutely no managerial skills at all. I stay at Hilton chains 3 weeks out of every month and am extremely disappointed in this location than I've ever been. If you have a problem, say a prayer that Markus is not the one working.