I don't get it... The last two times I was in this location, the two folks behind the counter ignored me. This wasn't because they were particularly busy, quite the contrary I was the only one at the counter. Also, its not like I snuck up on them, they briefly looked up when I came in. They literally did not say a word to me until I came up and spoke up first. The first time this happened, there was also a manager a few feet away in the kitchen, and she was tapping away on her phone. So one might surmise that this place is badly managed.
I also freely admit that I think Panera is overrated in general. Their food is ok, but it is seems overpriced for a place that is basically set up like a fast food restaurant.