Customer Service is NOT key here!!!! No welcome to B'rus, No hello when walking in the door. Not to mention everywhere working there, manager included is CLUELESS and RUDE on top of it ALL. Store has no respect or care towards expectant mothers or people in general. I went in the store forgetting my 10 percent off coupon home, I then told the cashier there that and she assured me it was fine as they can use print outs they already had in the store. I go get ALL of my items, bring them to the register and its not working and out of all three workers there, NO ONE HAD A CLUE OR ATTEMPTED to come to a resolution. They are standing around looking at each other and every single one had the most dumb founded look upon their faces. OK so my husband and I decide we will just go home and order online and use our 10 percent (that works) and pick up in store with the GUARANTEED 1 hour pick up promise PER THE POLICY! Of course, I should of known that this was WAY to hard for them to do. Its now going on 2 hours and no pick up ready email or call. I decided to call, wow it took FIVE attempts (LITERALLY) to get someone to pick up the phone. Now you would think they were SLAMMED, but they were NOT. So FINALLY on the last attempt, the comical "manager" answers, "Hello?!" (with a rude attitude) I say hello, what time is the store closing today. His response, excuse me?! (With the SAME rude attitude) I repeat my questn answerion as it wasn't difficult. Oh we close at 10PM. I then proceed to tell him, well how come its taken 5 attempts to get someone to answer the phone?! No response. I then explain, I ordered items online 2 hrs ago and have YET to receive any contact, where is my order? whats the status? Ummm Ma'am it takes 4 hrs to get orders ready, WHAT?!!?!? I have used the 1 hour store pick up else locations and NEVER been told this ridiculousness. He said we dont have an order for you, without even checking he knows this information. Did NOT ask me for any order # or confirmation, name, nothing!!!! I then hang up on him because I cannot take anymore attitude and NON helpfulness ANY LONGER. I then cancel my order with B'RUS customer service which ALSO gave me the RUN AROUND, I spoke to about 5 people before coming to a resolution. I also cancelled the whole thing on my banks end, so no worries but being almost 38 weeks pregnant I WOULD NEVER DEAL WITH THIS STORE EVER AGAIN!!!! I RATHER TRAVEL TO THE NEXT ONE IF NEED BE. GOOD LUCK TO ALL WHO STILL GIVE THEM A SHOT!!!! DO NOT EXPECT GREAT CUSTOMER SERVICE OR ANY IF THAT. TRAINING SHOULD BE GIVING TO EVERY SINGLE WORKER HERE. I ALSO REPORTED THEM, EVERY SINGLE PERSON I ENCOUNTERED.