I got a facial from Michelle. She did an okay job -- I would say average. But her manner really put me off. She barely said a word to me the entire time I was there and when I asked for advice about moisturizing it was clear that she did not want to give any.
I think that one can have an overall better experience somewhere else -- there is nothing special about the products they use (standard Aveda) or anything else. So having an unenthusiastic person give you a facial does not make it an experience worth going back to.
The place seems a bit stuck up and unfriendly to me, although I do go there for regular haircuts and Laura cuts my hair pretty well.