My son and I have been here about 4 times over the past year. Our experiences in the past have ranged from okay to best I've had in a long time, but last night was not good.
We noticed that this place wasn't busy for a friday night. Usually there is a line up. We got a table and another fresh, new face was there to take our order.
When the pizza arrived, it was only luke warm, and my son commented that it looked like whoever made it was obviously in a hurry. Probably 2" of bare crust in some spots. When we picked up the stacked 3 plates the waitress had left, the bottom two had bits of other people's food still sticking to them, and were covered with cold dishwater.
The waitress had disappeared, so we sat there for 5 minutes, and then asked another waiter working the next table if he could find our waitress. He asked who that was. I pointed to her hiding behind a partition in the restaurant, and he went to tell her we needed attention. She then worked on the computer back there another 2 or 3 minutes before coming over.
When we showed her the mess on the plates, she said "ohh, Gross" and took them away and brought new, wet ones, back. At least they appeared to have been washed. She then went away for another 20 minutes before coming back to see if anything else was okay. During that time, I had helped myself to their cutlery drawer to get myself and my son missing knives.
When the bill arrived, two large pizzas and two sodas came to over a hundred bucks with tip. We're done with Boston, and particularly this one.
Obviously their boss need to spend more time running his restaurants, and less time on "Dragons Den". These kids are trying, and I still left her a 15% tip, but if you have high turnover, you need to have a much more substantial training program than what I see here.
Training is the key to consistency, and the lack of it is what you're seeing in the other reviews.
So, if you are in for a relatively expensive adventure, be their guest....