I just moved back to Henderson after being out of state for 3 and a half years and I decided to get my car washed and to stop into this PT's for lunch, I used to do this periodically when I used to live here and enjoyed it every time, this time was severely different. The food was decent but the service was absolutely the worst I have ever experienced at any restaurant.
Everything started off normally, the server (Marie) came around, took our drink order, brought the drinks, took our food order, everything is normal...
I ordered a chicken taco salad, my fiancee order "the burger"
We then spent around 30 minutes waiting for our food, there was only one other customer in the dining area so it wasn't exactly busy.
"The" burger that we received was fine. The taco salad I ordered came out with beef, I was fine with this so I decided to just eat it (it was a toss up between beef or chicken when I ordered so whatever). When she came back around I notified her that she made a mistake. She proceeded look at me like I was speaking a foreign language, then said I just ordered a taco salad (I know I did not and my fiancee confirmed). The then said she just "hit the button for a taco salad on her screen and that's what was made" - ok, I don't care what you did, it's wrong. She made excuse after excuse without even offering to fix the problem. She eventually left without resolving the problem... ehh, whatever, I'll just decrease her tip, I don't really have a problem with eating the beef anyways.
After she leaves, she is not seen again for nearly 40 minutes, we finished eating our food and sat there... and sat there... and sat there waiting for her to return with the check. We saw glimpses of her in the back chatting away on her cell phone. Only when we actually walked back to get her did she get off her phone and come out to check on us, the other table with customers were waiting to pay as well, instead of bringing the check she just tried to take their credit card. She eventually figured out what she was supposed to be doing and brought the checks and let us pay like normal.
She knew were were angry by the time she got back and proceeded to give me permission not to tip her. She said "you don't have to tip" due to her poor service. Highly unprofessional telling the customer what we can and can't tip, I didn't need her permission not to tip.
I used to really enjoy this place but I don't think I will be back if the employees don't care about actually taking care of the customers, I am fine with service being a little slow or other issues, but if something is pointed out as being incorrect, shouldn't it be fixed? I don't think I should ever have to get in an argument over what I ordered and told that I'm wrong. Also, if there are two groups at tables in the restaurant, shouldn't it be easy to take care of them? It's not like they were packed or anything.