Burnie's used to be one of my favorite places... but after going there yesterday and insulted at every turn by a young person as an older person, I am not sure I will ever go back. I asked about replacing larger claspings on necklaces as I have done in the past. I explained it was harder to see the smaller clasps. the sassy clerk said "when putting on a necklace, trying turning it around so the clasp is in the front." Who would not know to try that? She had no understanding of someone whom starts to lose their eyesight through aging. The supply of repair parts is dismal. I grew up in this neighborhood, and now I wish they would leave.... give the space to some business with better customer skills.