I had to ship a pair of shoes with a prepaid label. I came with just the shoes thinking I could just by the box and tape it up. (I brought my own packing tape) I explained that I needed a box and went to grab one and the lady behind the counter stated I could not pack my own box. She had to pack it and it would cost $16 or so. I left immediately and went to the Fedex store across the street at towne and country. I went in and bought a box for $2. They offered my tape FOR FREE and apologized for UPS and said the person working there was probably scamming people. Sounded like it to me too originally. So I packed my box and wanted to ship through Fedex, unfortunately, postage was already paid for through UPS. So I took the box back and told the lady I bought a box and packed it myself over at Fedex for $2. To which she replied "Good for you!". I will not go back to this location.