FOOD: I ordered the Spinach Cheddar omelette on a toasted tomato bagel. The bagel was rubbery, and they left off the cheddar. The spinach was low-quality. SERVICE: They were nice enough, but they gave me wrong information. I explicitly asked if there were any restrictions on the validation of parking, and I was told, "No." Yet, when I left the parking building, the attendant informed me they only validate for one hour...which was only $3 of my now $8 parking bill. She indicated the misunderstanding was a regular occurrence.
UPDATE: I contacted the corporate office because I really was not happy with the poor quality food, omission of an item which is right in the name of the food (cheddar), and getting stuck with an unexpected $5 parking fee. They sent me a voucher for $5 off any meal at Bruegger's. It's been approximately one year, and I still haven't used it (primarily because of their inconvenient hours and locations). However, I appreciated the gesture, and thought they should receive recognition for that.