Christopher was such a delight today! He immediately offered a cup of tea as I walked in. I told him what I was looking for and asked a few questions. He asked if it would be okay to touch my hair--something that people don't think to ask anymore, but he DID! He showed me a line of products he knew, because he was very knowledgeable about the product line that Aveda offers, would help my hair regain a healthier look. He explained each product and the benefits they offer. I opted to just try the straightening lotion for now. I've never tried Aveda before so I want to make sure their products agree with my difficult hair. I hope I love it as it smells wonderful! Thanks for your help today! I hope your boss...and company...know what a great asset you are to their team!