Went in tonight for an emergency replacement of my glasses after an accident. Eye exam went well enough.
The sales person was helpful finding a set of frames. We discussed lens options, and although the lenses were priced higher than any single frame and lens set I'd bought prior, I needed them and more importantly needed them tonight.
Saleslady says no problem, the system shows there are several in stock. I paid and then the fun started. She says oh wait, sometimes the system is wrong. Let me make sure we have them. So I wait. And wait. And wait.
She comes out and says, I'm sorry there is only one lens. You'll have to wait 10 days to get them or pay to upgrade.
....
I almost told her to reverse the charge and I'd take my prescription to the Arrowhead location. But she'd already charged my card and with my luck the bank would take their time removing it. So I said fine. I asked about them comping the upgrade since they should have checked prior to charging me, and it goes against their advertising policy. She laughed at me. I mentioned it again with the manager there and was ignored.
When I went back an hour later to pick them up, the manager handed them to me as is. He didn't adjust the temples at all, and now after about an hour, the pressure behind my ears is to much to keep wearing them.
I swear if not having glasses didn't cause me such bad headaches, I would have demanded a refund right there and gone upstairs to Alex Optical. Despite the problems I've had with their other locations, you get much better service at a better price, even if you have to wait a few days to get them.