I'm having some difficulty not giving this company one star. I know other people have used them satisfactorily But after tonight, I'd say if you do, check ahead and make sure they are aware of your arrangements with them, say two hours in advance.
A lady I am aware of uses their services or she would not get around. Her health just doesn't allow for it. One night I saw her waiting for them to pick her up outside the studio and gallery next to where I do my work.. The weather was nice but I would never leave a woman to sit by herself at night near 2nd st and Roosevelt while waiting to be picked up. Chances are there'd be no problems but... They were late but eventually they go there after being called and reminded they were supposed to come and get her. Tonight, it was bordering on cold and this lady again was sitting waiting vor VMT to come and get her. .She told me she had called VMT twice and got the answering machine. By 7:20 pm, I started calling and by then the answering machine wasn't picking up. Eventually my calls would be dropped. Finally at 7:35, I put her in my car and drove her to 70th ave and Indian School.
If you use this company be very clear on your plans with them. Nuff said.