I've come here twice now, and every time I call, they take me either same day or the morning after. Being a young college girl with no knowledge on cars, they do not take advantage of it. The prices are reasonable to cheap, the service is great, and they are very efficient. Even though most of the mechanics don't speak English, one or two of them do and will explain what's going on to you. The secretary is also very friendly and knows what she's talking about. For the rest of my stay in Cleveland, I'll be sure to take my car here for all of the issues yet to come.