I got a deal on groupon and made a midday appointment with Chris. Arrived a little early and was asked to wait in waiting area. Saw no one til 12;20... then someone asked why I was sitting waiting! 5 mins later, Chris appeared and apologized... OK fair enough, it happens.
The massage was 10 out 10. Very good. What I really needed. Well done Chris.
Went to settle bill/groupon and the lady said, keep it and use it again, we are 'comping' you because of the wait!
First class customer service and great massage. Looking forward to going back to redeem the groupon!