I was really excited when I bought a package to this business as I'm new to the airbrush tanning way of life but have been using the booth spray tans for years. A month into my purchase I have been unable to book an appointment through means of phone call after phone call, countless voice mails, emails, text messages.
(I tried calling once every few minutes for a few hours just out of sheer frustration and determination to reach somebody anybody),
In fact some of the numbers listed randomly around the web are just disconnected numbers, including the website I used to buy my package through. I did reach someone once on the # listed here on yelp and the woman to answer yelled hello and immediately started giggling and loudly started speaking to someone in the background, then hung up. I called right back but no answer....back to square one. The voice mail prompt was the same name as the owner's name listed here in the other reviews so I know I reached the right establishment. I am so so so disappointed and sad about this as I was really looking forward to using my package. I'm rating one star strictly on the lack of customer service and not on the tanning experience itself as I will never get to experience it. A word to the owner I completely understand if your business has picked up and your really busy but other businesses are able to answer their phones and schedule appointments even if they have to schedule years out, maybe hire some help or you are going to lose business if you continue to ignore potential customers. So disappointed :(