Last night was mediocre. We arrived with a 2 hour call ahead and assurance of patio seating for a family member birthday dinner. Arrived and told a 25 minute wait. I explained I had called ahead to the host. She handed me a buzzer and said nothing i can do. We only waited 20 minutes for a table. Not on patio. No explanation. Still nice big table inside but not what our party of 8 expected. Steak ordered medium was very well. Two loaded baked potatoes were loaded with butter and nothing else. One salad came with no dressing.one salad never came. Getting water refills extra napkins and our near $100.00 check at the end wasn't timely at all. Then overcharged and had to be corrected. In the days past the managers would stroll and ask the guests how things were. When Cheddars Chandler opened the restaurant things were good. In part due to the managers asking if you needed anything. I think this created seperation from other like restaurants. It also helped servers with guest gap attention at the tables. I said hello to the manager when we were leaving. He was busy, told him everything was fine. It wasnt a time for a conversation. We go to this restaurant once or twice a month. We will go back as I am counting on a better experience. I still recommend cheddars. Fact is we like the place. Just not our night.