As a huge fan of the Maple Tree Cafe, I was really excited to help out a local business by trying out their new location at Lucky's.
I wish that I didn't. And I won't go back.
Complaints: [Hands down - the service]
#1 - We were greeted at the door by a waitress who didn't even know the proper name of the restaurant.
#2 - The waitress did not refill our drinks, even though the drinks were empty about 15 minutes before our meals came.. Yes, it was a long wait, which we were OK with. We know it is a new location. HOWEVER- Not having drinks while eating is just NOT OK. In fact, she NEVER checked back until we were finished eating... and we were there for quite a while.
#3 - I ordered Maple Coffee, and the waitress finally asked if I wanted a refill. I said just coffee please. (2 are just too many.... despite being amazing). She brought another maple coffee. No water. No drink for my guest. In fact, the waitress was not happy about asking for another drink. REALLY? She obviously only wanted a larger tip. I tip 20% standard.. but I tip better for GOOD service.
#4 - We were charged for a lunch item with our breakfast that we did not order. We did not receive it. In fact, that item was not even on the menu that we had. When we told the waitress, she basically said , "OH. I will have to check on that". .. not "Sorry" or "Yeh, you definitely didn't order that". She took our order. How could she not know what we ordered?
If you don't care about the customers, then it is very apparent to the customers... and they won't return. I realize that I am just one customer, but ...
And now... The good:
#1 - The food is delicious. The menu is very close if not the same as the main location.
#2- I still won't return, but the atmosphere is nice... and there are tv's for a relaxed viewing of a sporting event.
0 stars for service.
3 stars for the cooking staff & behinds the scenes staff who were working very hard to create good food.