So glad I found this little gem. The customer service began before I even walked in the door. It was a Friday evening after 7 and I called to see if they were still open. The man on the phone assured me that they would take me when I came in. When I got there, the man (who turned out to be the owner) greeted me and offered me green tea or water. He even sat down to start the process of taking off my shellac while the other technicians were still busy. The brand of shellac I chose wasn't the greatest (iGel if you're wondering) and the technician made no qualms about doing 4! coats which I thought was pretty above and beyond. They genuinely thanked me for my patronage on my way out. Now, because the brand I chose was shitty, it chipped the first day (trust me, it does not speak to the craftsmanship as she did a great job). I returned a few days later to correct the chips. No one seemed annoyed and the owner didn't charge me and even apologized for me having to come back. Seriously great customer service and the prices are very reasonable.