I loved this place when I moved in. I thought it was perfect. I had a great view from my balcony, steps away from Pita Jungle and Lola Coffee. There was a park right across the street for my dogs to run around in. I didn't think much of it when then management changed from Greystar to Birkshire. Didn't see any huge differences. They seemed really friendly... until I decided to move out. And then they make it their job to screw me out of every last dollar to my name.
I will admit, I had a fast move out. I forgot a box in the apartment and I didn't have a maid service come in and do a professional cleaning. I figured paying a few hundred dollars wasn't that big of a deal to save me the hassle.
And then I got the $1300 bill. Yes you read that correctly. There are two zeros at the end of that number. They charged me $1300 to clean a 700 sf. apartment. I did what any sane person in my situation would do and I refused to pay it. That is until I was sent to collections and faced destroying my credit and rental history.
So I settled it with the collection agency and moved on with my life. I genuinely thought that Roosevelt Square was done ruining my life. I was wrong again. Almost a year later, I put in an application for another apartment complex and was told that my credit report shows that I STILL owe money to Roosevelt Square and that they cannot rent to me unless I can provide them with documentation that this debt was paid.
So I called Roosevelt Square and SURPRISE, they have no record of my settlement with them. In fact, they came up with another $500 that they claim I still owe them. My only option at that point was to contact the debt collection agency. They were able to provide me with a copy of my settlement in full letter in under an hour. A debt collection agency was more helpful and more competent than this joke of an office.
Roosevelt Square looks really nice, is in a great location and has a bunch of really awesome amenities. But so do all of the other apartment complexes in the area. Do yourself a favor. Move somewhere else and stay away from this bottomless money pit.