I have a love hate with McDonalds food. I love the breakfast menu. Their burgers are meh... However the customer service in the drive thru has issues. The two lanes rotate back and forth for order placement quite often has issues. So when you pull up to order and there are NO CARS behind you & NO CARS in the other drive thru lane you try to place your order....................nothing happens trying 4 times saying hello, hello, hello and finally raising my voice yelling hello ... still nothing??? A car pulls into the other lane and instantly orders after you have been waiting with no other cars around you no one answers the intercom. Finally ordered pulling up towards the window with the other car who was in line after me now in front of me(not that mans fault). When I pay I firmly tell the person at the window what happened. What do I get for my complaning are excuses about how this person not feeling well, asthma attack etc.... never once did we get an I am sorry or I 'll have my manager check on why this happened. ITS CALLED CUSTOMER SERVICE. As an employee you do not yell back at a customer regardless if the customer to SO WRONG. I did make a phone call to the manager and she advised me the issue would be addressed.