Actually kind of surprised this place has such low reviews, but I'd agree. Let's be honest, a lot of AZ and Cali natives don't know a good hamburger when they see one and hop onto the new hype easily, no offence! I'm from Chicago and we are all about keeping good food and service around in the Midwest!
I used to eat at SnS in Illinois pretty often, I liked that it was sit down and diner style. Kind of disturbed at this new trend of making nice quaint restaurants into impersonal fast food shacks. I had a plain burger and fries and my friend had some toppings on the burger with fries and a shake. I was kind of shocked at how mediocre the shake was, really disheartening. The burger seemed slightly undercooked and the bun was cold and soft/mushy... fries were average, not what I remember! They messed up our order 2x times and had to wait over 30min to get it right, thank goodness we had time or I be really p-oed. Actually found out they had forgotten about us as well (idk how that happens!).
I finished the burger cause I was starving by then but I couldn't finish the fries and that never happens! Ouch. Oh and by the way, it is most certainly NOT* the "In n Out of the Midwest". I like I-n-O alright but the actual SnS in the Midwest is a much higher supreme creation.