Incompetent staff under a fresh coat of paint. Don't let the newness of this place fool you, while it looks like a shiny new car the people who work here make this place a lemon. I went with some friends about a week after it opened...we picked out some cigars and went to pay for them. The checkout guy was too busy sweeping the floor to come to the register...so some lady is like "OK fine I'll get them!" and came to ring us up. She then proceeds to not give my credit card back to me after finishing the transaction. When I ask for it back she gave it to my friend! Strike one.
We then proceeded to the bar to grab some brews. They poured our drinks into glasses that must have just gone through the washer bc they were still hot when they handed them to us. Beer should not be served in a hot glass...it made the drinks unpalatable. Strike two.
Upon sitting outside to have our cigars and sip our drinks it became pretty obvious that no servers wanted to have anything to do with the back patio. We sat outside for about 30 minutes without a single server coming out to take drink orders. Strike three.
While the cigar/beer/wine selection is amazing, the service is atrocious. I'm not sure where they found these people, but they sure could use some basic customer service lessons. Simply having a nice looking new place won't be sustainable if the employees don't know how to treat paying customers.