My family and I needed a place to stay for one night. My husband reserved a suite a week prior to our stay. Upon checking in we were told that they didn't have a suite. The general manager came out and said he could check out of his suite and we could stay in it. That's nice of him but we did not receive any phone call or email to let us know they overbooked our suite. The staff was professional an did what they could to accommodate my family. The cleanliness of the room I rate a big ZERO! Our room is a non smoking room but it reeks of smoke. It also has a burn mark on the toilet seat. The bathroom sink drains very slow. The shower is disgusting, the floor is filthy and stinks like urine. On top of that we had trouble with the lock on our window. Being on the 5th floor, not having a screen and having issues locking the window. is a HUGE fall risk especially since I had a toddler with me. I will not be back to this location and I advise against anyone else considering staying here.