I know this review is a little long, but I would like to give you all the information. When I first started with Ontiveros Curb & Landscape, Katrina was very nice and we came to an agreement of what would be done and for what price. For a while, the work seemed to be good. I had told Katrina, when she was out to give me a quote for my business, and I told the crew, a few different times, that they need to keep the hedge trimmed between the view fence and the hedge, otherwise it grows through the fence where this is also a chicken wire fence running along the bottom to keep the critters out. My hedge is between 75' to 100' long and backs up to a preserve area. Needless to say they did not keep it trimmed between the fence and the hedge, and I told the office that this had not been done and they then sent a crew out. They had to remove the chicken wire as the hedge had grown through it and they could not save it. Katrina asked me about this and I said that if she removed the old that I would install the new one if she got the fencing for me. It took about 2 weeks for her to get the fencing to me. I thought that this was great, that they would do this work and that they took the responsibility and completed the work they were hired to do, that is until I received the invoice with a $250.00 charge for that work! I called, explained it was their responsibility as I had told them about it, and I was told that it would be adjusted off. This was not done for over a year and a half, with me calling every so often and asking. When they finally said they would credit my account, it was for $200.00 and they said that they had to buy new chicken wire that I was to pay for. Was it my fault they let the hedge grow out through the old chicken wire? I even did the installation and did not complain about it! They should have done it as this would have never had to be done had they done the job properly the first time. I paid the money as I wanted this done with. Then I had a problem with my sprinklers. I came home after work to find out one side of my back sprinklers had not turned off and my yard was completely flooded. I called Ontiveros Curb & Landscape and the message said to text them, which I did. I told them what happened and I would like the valves replaced, as I knew I had these valves for over 10 years. I told them I had turned the water off to the whole system and to please call me to let me know if they want to do this work or not. It took them over 3 days to get back to me and they texted me, not called, and said they are sending one of their guys out. No apology, nothing. The system did seem to work, but within 2 weeks I came home to the same thing, my yard was flooded. I then checked the valves and saw they were not replaced. I texted them. It again took about 3 to 4 days to get them to respond. Their guy came out and told me he fixed it, but again did not replace the valves. About 2 to 3 weeks later, came home to the same thing. I was stern in my text and after many attempts, and within 4 days they said they were sending someone out. No apology, nothing. After they finally replaced the valves, I asked how much and was told $160.00! What about my highly inflated water bill? They did not care. Then on 9/10 they did not show up. I had to contact them and no apology, nothing. I asked them if there was a problem with the schedule and if we need to change it. I also told them the hedge needed attention. No response. Then on Monday, 8/29, the crew was here and they did not work on the back of the hedge. I also received a text from my neighbor that he had to be stern with the crew as they were blowing the debris on my front yard into his and were not cleaning it up. I apologized to him and let him know I would contact the owner. He then told me that this happened twice before with his wife being the one at home, and she had to get after them to clean it up. That Monday afternoon when I got home and saw the hedge, I sent an email to both their email accounts telling them what happened and including pictures of the hedge. The reply email from both accounts said they would be back in touch within 42 hours. The following Tuesday, 8 days later, I had not heard from them at all. I sent them and email to both accounts and a text to both numbers that stated since they were apparently unconcerned with how their crew acted and did not care about customer satisfaction, that I was terminating our business relationship effective immediately. Now the funny part. I received a call from Lea on Wednesday, which I could not answer at the time, and she left a message that they were restructuring and were not doing as much maintenance as they used to, and that my area was not going to be serviced anymore. They were discontinuing my service. Do they not read their texts or emails? I think they are trying to cover in case I post a bad review they can say I was a disgruntled customer since they had to cancel my service. It is unbelievable.